Soul II Soul Loyalty Rewards Program

Effective Date: August 8, 2026

At Soul II Soul, Inc., we're incredibly grateful for every person who chooses to shop, learn, grow, and explore with us. Our Loyalty Rewards Program is our way of saying thank you for supporting our small business and being part of the Soul II Soul community.

Participation in the program is free and subject to the following terms and conditions.

A Note From Soul II Soul

As a small team, we use several different systems to manage our store, website, events, services, and payments. Unfortunately, those systems don't always communicate with one another perfectly.

We're continually doing our best to make everything work together while keeping our rewards program generous, fair, and manageable.

If something doesn't look right with your points, please reach out to us! If you made an eligible purchase and points are missing, text or email us with your order number or receipt, if available, and we'll be happy to review the purchase and add eligible points when appropriate.

Our website also does not currently recognize or automatically apply loyalty rewards at checkout. If you see something online that you'd like to purchase using an available reward, contact us directly before placing your order. When possible, we'll create a secure Square payment link so your eligible reward can be applied.

We truly appreciate your patience and understanding as we continue finding ways to make the program work as smoothly as possible. Our goal is simple: to thank you for supporting Soul II Soul and make sure you can enjoy the rewards you've earned.

Quick Reference Guide

Here's a quick look at how Soul II Soul Rewards works:

Rewards at a Glance ✨

$25 spent = 1 point

7 points = $7 off

15 points = 10% off, up to $25

25 points = 15% off, up to $40

Points expire 3 months after they're earned.

1. How to Earn Points

Members earn 1 loyalty point for every $25 spent on eligible purchases.

Most regular purchases from Soul II Soul are eligible to earn loyalty points, including eligible merchandise, Oracle Intuitive Readings, classes, workshops, and events.

Please make sure your purchase is associated with the same phone number or customer information connected to your loyalty account so that your points can be properly credited.

Certain purchases and payment methods may be excluded as described below.

2. Your Rewards

Once you've earned enough points, you may redeem the following rewards on eligible purchases:

7 Points: $7 Off

15 Points: 10% Off, up to a maximum discount of $25

25 Points: 15% Off, up to a maximum discount of $40

Rewards have no cash value and cannot be exchanged, sold, transferred, or redeemed for cash.

3. Point Expiration

Loyalty points expire three (3) months after they are earned if they are not redeemed.

Members may receive an automated text message reminder before points expire based on the contact information associated with their loyalty account and applicable notification settings.

We encourage members to keep their contact information current so they can receive available loyalty notifications.

Expired points are generally not eligible to be reinstated, although Soul II Soul, Inc. may make adjustments at its discretion when appropriate.

4. Double Points & Special Promotions

Who doesn't love extra points? ✨

From time to time, Soul II Soul may offer special promotions such as Double Points, bonus points, or other limited-time opportunities to earn rewards faster.

These promotions may have their own dates, eligible purchases, exclusions, or other conditions and may be changed or discontinued at the discretion of Soul II Soul, Inc.

5. Classes, Workshops & Events

Eligible classes, workshops, and events can earn loyalty points.

However, loyalty rewards and discounts cannot be redeemed toward classes, workshops, or events unless Soul II Soul specifically states otherwise as part of a promotion.

Many of our classes, workshops, and events are offered in partnership with independent facilitators who receive a portion of ticket sales based on the full ticket price. Because of these arrangements, we're unable to apply loyalty discounts to these purchases.

You can still earn points when you participate, though, so your experience continues bringing you closer to your next reward.

6. Booth Partner Merchandise

Certain merchandise inside Soul II Soul is offered by independent booth partners who operate under separate arrangements with our store.

Because Soul II Soul does not receive the normal retail proceeds from these purchases, booth partner merchandise does not earn Soul II Soul loyalty points and loyalty rewards cannot be redeemed toward these items.

Whenever reasonably possible, excluded merchandise will be identified at the time of purchase.

7. Missing Points

If you believe you did not receive loyalty points for an eligible purchase, please contact us.

Send us a text or email with your order number or receipt, if available, and we'll gladly review your purchase.

When appropriate, we may manually add eligible points that were not automatically credited.

Manual adjustments are subject to verification of the purchase and the eligibility requirements of the Soul II Soul Loyalty Rewards Program.

8. Using Rewards for Items on Our Website

Our website does not currently recognize or automatically apply Soul II Soul loyalty rewards during checkout.

That doesn't necessarily mean you can't use your reward.

If you see an eligible item on our website that you would like to purchase using an available loyalty reward, please contact us directly before placing your order.

When possible, we can create and send you a secure Square payment link that allows us to apply your eligible loyalty reward to the purchase.

The same eligibility requirements and exclusions that apply to in-store reward redemption also apply to purchases completed through a payment link.

9. Payments Outside Our Loyalty System

Loyalty points are generally earned through purchases processed through Soul II Soul's participating point-of-sale and loyalty systems.

Transactions completed through manually accepted or peer-to-peer payment methods outside of our participating loyalty system do not earn loyalty points and are not eligible for manual point adjustments.

This helps our small team accurately track purchases, points, and rewards and maintain the integrity of the Loyalty Rewards Program.

10. Redeeming Rewards & Exclusions

Loyalty rewards may be redeemed toward most eligible Soul II Soul purchases.

Rewards generally cannot be redeemed toward:

• Classes, workshops, or events

• Booth partner merchandise

• Products or services specifically identified as excluded

• Transactions processed outside our participating loyalty system

Additional products or services may occasionally be excluded because of facilitator agreements, vendor arrangements, special collaborations, promotions, or other business requirements.

Unless specifically permitted by Soul II Soul as part of a promotion, loyalty rewards may not be combined with other coupons, discounts, promotional offers, or rewards.

11. Point Adjustments

Soul II Soul, Inc. may manually adjust a loyalty account when reasonably necessary to correct an error, credit points from a verified eligible purchase, reverse an incorrect transaction, or otherwise maintain the accuracy and fairness of the program.

If points are awarded in error, duplicated, obtained through an ineligible transaction, or otherwise incorrectly credited, Soul II Soul reserves the right to correct the loyalty account.

12. Refunds & Reversed Transactions

Because Soul II Soul generally maintains an All Sales Are Final policy, refunds are limited and governed by our separate Returns & Refund Policy.

If a qualifying transaction that earned loyalty points is refunded, reversed, canceled, or otherwise adjusted, the corresponding loyalty points may also be removed or adjusted.

If a loyalty reward was applied to a transaction that is later adjusted, the reward and associated points may also be adjusted as appropriate.

13. Account Misuse

Loyalty accounts are intended for the individual member enrolled in the program.

Soul II Soul, Inc. reserves the right to adjust points, suspend an account, terminate participation, or refuse a reward in cases involving fraud, abuse, manipulation, unauthorized transfers, duplicate accounts created for the purpose of obtaining additional rewards, or other misuse of the Loyalty Rewards Program.

14. Program Changes

As a small business, our products, services, partnerships, technology, and systems may change over time.

Soul II Soul, Inc. reserves the right to modify, suspend, or discontinue the Loyalty Rewards Program, including point-earning requirements, reward levels, eligible purchases, exclusions, expiration periods, promotional offers, or other program features, to the extent permitted by applicable law.

We will make reasonable efforts to communicate significant changes to the program when appropriate.

15. Questions? We're Happy to Help!

We want our Loyalty Rewards Program to be something that makes supporting Soul II Soul even more rewarding.

If you're ever unsure whether something qualifies, think you're missing points, want to use a reward for an eligible item you found online, or simply have a question about your account, please reach out to us.

We'll be happy to take a look and help whenever we can.

Soul II Soul, Inc.
8011 SW 40th Street, Suite 103
Miami, Florida 33155

Email: souliisoulinfo@gmail.com
Phone/Text: (786) 703-7550