Returns & Refund Policy

Effective Date: August 5, 2026

At Soul II Soul, Inc., we want every customer to feel confident in their purchase. We encourage you to review product descriptions carefully and contact us with any questions before placing an order. We are always happy to help you choose the item that best fits your needs.

1. All Sales Are Final

To the fullest extent permitted by applicable Florida law, all sales are final. We do not generally accept returns, exchanges, or refunds once a purchase has been completed, except as specifically outlined in this policy or where required by law.

2. Why All Sales Are Final

At Soul II Soul, Inc., we carefully curate and handle every product with care, intention, and respect. Many of the items we offer are handcrafted, one-of-a-kind, made from natural materials, or selected for their unique spiritual qualities. In addition, many products are personal in nature or may be used in spiritual practices, making it impossible for us to verify how they have been handled once they leave our store.

To help ensure the quality, integrity, and authenticity of the products we provide to every customer, all sales are final, except where otherwise required by applicable law or specifically addressed in this policy.

If there is ever an issue with your order, such as receiving the wrong item or an item that was damaged during shipping, please contact us promptly. We are committed to working with you to review the situation and determine an appropriate resolution whenever possible.

3. Items Not Eligible for Return or Refund

The following items are generally not eligible for return, refund, or exchange, including but not limited to:

  • Crystals and minerals

  • Candles

  • Herbs

  • Incense

  • Perfume oils

  • Room sprays

  • Essential oils

  • Jewelry

  • Books

  • Tarot and oracle decks

  • Ritual and altar supplies

  • Opened or used merchandise

  • Gift cards

  • Clearance or sale items

  • Custom or special-order items

  • Limited-edition or one-of-a-kind merchandise

4. Natural and Handcrafted Products

Many of our products are handcrafted or made from natural materials.

Variations in color, shape, size, texture, fragrance, crystal formations, herbs, wood, wax appearance, labeling, and other natural characteristics are expected and make each item unique. These natural variations are not considered defectsand are not grounds for a return, refund, or exchange.

5. Damaged or Incorrect Orders

If you receive an incorrect item or your order arrives damaged during shipping, please contact us within 3 calendar days of delivery.

To help us review your request, please provide:

  • Your order number or receipt (if applicable)

  • Clear photographs of the shipping box

  • Photographs of the shipping label

  • Photographs of the packaging materials

  • Photographs of the damaged or incorrect item(s)

We will review the information provided and determine an appropriate resolution at our discretion.

Please also refer to our Shipping Policy for additional information regarding shipping damage and carrier-related issues.

6. Order Cancellations

Because we begin preparing orders as quickly as possible, cancellation requests cannot be guaranteed.

If you need to modify or cancel an order, please contact us immediately. If your order has not yet entered processing, we may be able to accommodate your request at our sole discretion.

Once an order has been processed, prepared for pickup, or shipped, it generally cannot be canceled.

7. Local Pickup Orders

Local pickup orders are subject to our Shipping Policy, including our policy regarding abandoned pickup orders.

Customers are encouraged to pick up their orders promptly after being notified that they are ready.

8. Classes, Events & Workshops

Registrations for classes, workshops, and special events are governed by our Classes & Events Policy.

Because seating and participation are often limited, each reservation holds a space that cannot be offered to another guest. For this reason, registrations are generally non-refundable.

Participants who fail to attend a scheduled class, workshop, or event without prior approval are considered no-showsand are not eligible for a refund, credit, or transfer, except where required by applicable law or expressly approved by Soul II Soul, Inc.

9. Oracle Intuitive Readings

Oracle Intuitive Reading appointments are governed by our Oracle Intuitive Readings Policy.

Appointment times are reserved exclusively for each client. Once an appointment has been scheduled, that time is no longer available for another guest to book. For this reason, Oracle Intuitive Reading appointments are generally non-refundable.

Clients who fail to attend a scheduled appointment without prior approval are considered no-shows and are not eligible for a refund, credit, or rescheduling, except where required by applicable law or expressly approved by Soul II Soul, Inc.

10. Questions

If you have any questions regarding this Returns & Refund Policy, please contact us.

Soul II Soul, Inc.
8011 SW 40th Street, Suite 103
Miami, Florida 33155

Email: souliisoulinfo@gmail.com

Phone: (786) 703-7550