Privacy Policy

Effective Date: August 5, 2026

At Soul II Soul, Inc. ("Soul II Soul," "we," "us," or "our"), we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.soul-ii-soul.com, access our Linktree page, make a purchase through our website or Square Online payment links, register for an event, book a service, or otherwise interact with our business online or in person.

By using our website, services, or purchasing from us, you acknowledge that you have read and understand this Privacy Policy.

1. Information We Collect

We collect only the information reasonably necessary to provide our products, services, and customer support.

Information You Provide

Depending on how you interact with us, we may collect information such as:

  • Name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Purchase history

  • Event registrations

  • Appointment or service booking information

  • Loyalty program information

  • Any information you voluntarily provide when contacting us

Payment Information

Payments made through our website, Square Online payment links, or in our store are securely processed through Square and, where applicable, Squarespace Payments. Soul II Soul, Inc. does not store your complete credit or debit card information.

Automatically Collected Information

When you visit our website or interact with our online platforms, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages viewed

  • Date and time of your visit

  • Referring website

  • General website usage information

This information helps us understand how visitors use our website and improve your overall experience.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill orders

  • Provide products and services

  • Register you for classes, workshops, events, or appointments

  • Communicate regarding purchases, bookings, or customer service requests

  • Send order confirmations and shipping notifications

  • Respond to questions or requests

  • Improve our website, products, and services

  • Maintain the security and functionality of our website

  • Comply with applicable laws and legal obligations

  • Enforce our policies and terms of service

If you choose to receive promotional communications, we may also send updates regarding new products, events, classes, workshops, promotions, and special offers. You may unsubscribe from marketing emails at any time using the unsubscribe link included in those emails.

3. Cookies and Analytics

Our website uses cookies and similar technologies to improve functionality and understand how visitors interact with our website.

These technologies may include:

  • Squarespace Analytics

  • Google Analytics or similar website analytics services

  • Browser cookies and related technologies

  • Analytics and usage information provided through third-party platforms we use, such as Linktree

Cookies help us remember preferences, analyze website traffic, and improve your browsing experience.

Most web browsers allow you to manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of our website.

4. Third-Party Services

To operate our business, we rely on trusted third-party service providers. These providers may collect or process information necessary to perform their services.

Examples include:

  • Square and Square Online

  • Squarespace

  • Linktree

  • Shipping carriers

  • Website analytics providers

  • Other trusted service providers that help us operate our business

These companies maintain their own privacy policies and are responsible for the information they process on our behalf.

5. Data Security

We take reasonable administrative, technical, and physical measures to help protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting information over the internet or storing electronic information is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Choices

You may contact us at any time if you wish to:

  • Update your contact information

  • Correct inaccurate information

  • Ask questions about the personal information associated with your interactions with Soul II Soul, Inc.

  • Opt out of promotional email communications

Where appropriate, we will make reasonable efforts to assist with your request or direct you to the appropriate third-party service provider, such as Square or Squarespace.

7. Information Retention

We retain personal information only for as long as reasonably necessary to provide our products and services, fulfill legal or accounting obligations, resolve disputes, and enforce our agreements.

Information may also be retained by third-party service providers, including Square, Squarespace, and other trusted providers, in accordance with their own privacy policies and applicable legal requirements.

8. Children's Privacy

Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that such information has been provided, we will take reasonable steps to remove it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or the services we use.

Any updates become effective when they are posted on this page. The "Effective Date" at the top of this policy will indicate the most recent revision.

10. Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact us:

Soul II Soul, Inc.
8011 SW 40th Street, Suite 103
Miami, Florida 33155

Email: souliisoulinfo@gmail.com

Phone: (786) 703-7550

Instagram: @soul.ii.soul