Shipping & In-Store Pick-Up Policy

Effective Date: August 5, 2026

At Soul II Soul, Inc., we strive to process and ship your order as quickly and carefully as possible. Please review the information below regarding shipping, local pickup, and delivery.

1. Order Processing

Orders are typically processed and shipped within 2–7 business days after payment has been successfully received.

Processing times may be longer during holidays, special events, product launches, periods of high order volume, or circumstances beyond our reasonable control.

2. Shipping Schedule

Orders are generally shipped Wednesday through Sunday.

We do not routinely ship orders on Mondays or Tuesdays.

3. Shipping Methods

We currently ship orders using USPS Priority Mail.

Shipping rates are calculated at checkout based on your delivery address, package size, weight, and current USPS shipping rates.

At this time, Soul II Soul, Inc. does not offer international shipping.

4. Local Pickup

Local pickup is available at:

Soul II Soul, Inc.
8011 SW 40th Street, Suite 103
Miami, Florida 33155

Local pickup orders are typically ready within 1–2 business days. While some orders may be available sooner, additional preparation time may be needed during periods of high store activity.

Customers will be notified when their order is ready for pickup.

We kindly ask that pickup orders be collected within 7 calendar days after notification whenever possible. If you need additional time, please contact us before the pickup deadline. We are often happy to accommodate reasonable requests.

As a courtesy, we may send a reminder if your order has not been picked up within 7 calendar days.

Orders not picked up within 14 calendar days after notification that the order is ready for pickup, and for which no prior arrangements have been made, may be considered abandoned at the sole discretion of Soul II Soul, Inc. We reserve the right to cancel the order and return the merchandise to inventory.

Because all sales are final, abandoned pickup orders are generally not eligible for a refund. However, at the sole discretion of Soul II Soul, Inc., a refund may be issued. If a refund is approved, it may be subject to a 15% restocking fee, to the fullest extent permitted by applicable Florida law.

Custom orders, special orders, limited-edition merchandise, one-of-a-kind items, and products specifically reserved or obtained for a customer may not be eligible for a refund or store credit if abandoned.

Pickup is available during our normal business hours.

5. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at the time of purchase.

Soul II Soul, Inc. is not responsible for delays, lost shipments, or returned packages resulting from an incorrect or incomplete shipping address provided by the customer.

If an order is returned to us because of an incorrect address, additional shipping charges may apply before the order can be reshipped.

6. Lost or Delayed Packages

Once an order has been accepted by USPS, delivery becomes the responsibility of the carrier.

If your package is delayed, lost, or marked as delivered but cannot be located, please contact us. While we cannot guarantee the outcome of carrier investigations, we will make reasonable efforts to assist you in working with USPS to resolve the issue.

Soul II Soul, Inc. is not responsible for shipping delays caused by USPS, severe weather, natural disasters, holidays, labor disruptions, or other circumstances beyond our reasonable control.

7. Damaged Shipments

We take great care in packaging your order to help ensure it arrives safely.

If your order arrives damaged, please contact us within 3 calendar days of delivery.

Please include:

  • Your order number or receipt (if applicable)

  • Clear photographs of the shipping box

  • Photographs of the shipping label

  • Photographs of the packaging materials

  • Photographs of the damaged item(s)

This information helps us evaluate the claim and determine an appropriate resolution.

8. Fragile and Natural Products

Many of our products are handcrafted or made from natural materials.

Slight variations in color, size, shape, texture, fragrance, crystal formations, herbs, wood, and other natural characteristics are normal and are not considered shipping damage or product defects.

We carefully package fragile items such as crystals, candles, glassware, and other delicate merchandise. However, if your order arrives damaged, please notify us promptly in accordance with this Shipping Policy.

9. Questions

If you have any questions regarding shipping or local pickup, please contact us.

Soul II Soul, Inc.
8011 SW 40th Street, Suite 103
Miami, Florida 33155

Email: souliisoulinfo@gmail.com

Phone: (786) 703-7550